Privacy and Personal Data Protection

Citadelo s.r.o., with its registered office at Bottova 7939/2A, 811 09 Bratislava, ID No. 44 257 848, (hereinafter referred to as the “operator ”), respects the privacy of its customers and complies with all applicable laws and regulations on the protection of personal data, including the General Data Protection Regulation (“GDPR”).

The operator processes personal data of customers who:
 

A) provide their email address, name and phone number with a request for contact or other enquiries through a form at https://citadelo.com. The purpose of processing personal data is to contact the customer in order to provide information about the services of the operator.
 

B) provide their email address, name and phone number to subscribe to a newsletter sent by the operator to those who have expressed interest by providing their email address for this purpose.

The personal data of customers are processed in the case of the above purpose A) of carrying out pre-contractual measures at the request of the data subject and in the case of the above purpose B) based on the voluntary consent of the data subject to the processing of personal data.

Recipients of personal data are employees of the operator who are authorized to process personal data for the purposes set out in this policy, and are bound by contractual confidentiality obligations. If we enter into a contract with you, we may require additional personal data that is necessary to enter into that contract and without which we could not enter into that contractual relationship.

The operator retains personal data of the customers for the duration of communication or contractual relationship with the customer; subsequently, the data is archived in the CRM system of the operator until the customer requests their deletion. In the case of processing data based on consent, it is retained for the duration of the consent.

Your email address and personal data will not be shared for marketing purposes with any other company. The processing of your personal data on our website is not subject to automated decision-making or profiling for direct marketing purposes.

Customers have the right to access, correct, delete, restrict processing, the right to data portability, and the right to object to processing. Customers also have the right to withdraw consent if the processing is legally based on consent. Customers have the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic if they believe their personal data is being processed in violation of the GDPR.

Customers can contact the data operator at https://citadelo.com/cs/kontakt/ and exercise their rights in writing at the address of the data operator or electronically at [email protected]. To unsubscribe from marketing newsletters, customers can send an email to [email protected] or click on the “unsubscribe” box at the end of each newsletter.
The operator uses technical and organizational measures to secure customer personal data that are proportionate to the threats to which the personal data is exposed. The operator shall regularly review and update these measures. Personal data is processed within the territory of the EU.

The document is published on the operator's website https://citadelo.com/en/gdpr

Operator uses web cookies

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We only use anonymous information through cookies and do not process your personal data, i.e. we cannot identify you as a person.
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Citadelo, 2023