Privacy policy

Privacy policy

Privacy policy

This privacy policy (“Privacy Policy”) describes how citadelo, s.r.o., ID no.: 44 257 848, registered offices at: Bottova 7939/2A, 811 09 Bratislava, Slovakia (“Citadelo”) collects, uses and stores your personal data.

What is personal data?

Personal data means any information relating to an identified or identifiable natural person.

What personal data do we process?

We process the email address you provide directly to us when you sign up for the newsletter. We also process information collected from cookies. Cookies are small data files sent from our webservers to your computer or mobile device that enable us to, for example, capture how you arrived at the site, when you return and which pages on the site you visit.

Why do we process personal data?

We collect, store and use your email address for the purposes of sending marketing communication and information of commercial and advertising nature, i.e. to inform you of our future offers and products. We use information collected from cookies to evaluate effectiveness of our site, analyse trends, and administer the site. All such processing is subject to your voluntary consent which may be withdrawn at any time.

How do we process personal data and who can access it?

Your personal data will be processed by our staff located in the Czech Republic/Slovak Republic. However, for the purposes of IT hosting and maintenance, this information may be stored on third parties’ servers located in other countries within the European Union. We will not provide access to your personal data to any other third parties unless the applicable laws require us to do so.

How long do we keep the personal data?

Your personal data we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive the newsletter.

How do we secure your personal data?

Your personal data is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your personal data is no longer needed for the purpose for which it was obtained, in particular, when you withdraw your consent with the processing, we will take reasonable steps to destroy or permanently de-identify your personal data.

How can you access your personal data?

You may access the personal data we hold about you, obtain a copy of such data (where technically feasible), update and/or correct it, subject to certain exceptions. If you wish to access your personal data, please contact us at: [email protected]

How can you unsubscribe?

You may unsubscribe from our mailing/marketing lists at any time by contacting us at: [email protected] or using the “unsubscribe link” at the end of every newsletter you receive.

What can you do in case you have concerns?

If you are concerned that we process your personal data in violation of the applicable laws, contrary to your legitimate interests or protection of your privacy, you have a right to object to such processing. You may ask us for an explanation and/or rectification by restriction of processing, correction or erasure of the respective personal data. If our actions do not sufficiently address your concerns, you may also lodge a complaint with the Office for Personal Data Protection.

Are these rules subject to changes?

Yes, occasionally, we may need to update the rules contained in this Privacy Policy to reflect changes in our operations or regulatory changes. We will however not limit your rights without your express consent. Any changes will be published on this link, or, in case of substantive changes, you will be notified via e-mail.

How can you contact us?

If you have any questions, queries, notices or requests, do not hesitate to contact us at: [email protected]

Last updated: September 2017